{"id":2129,"date":"2024-07-15T03:55:40","date_gmt":"2024-07-15T03:55:40","guid":{"rendered":"https:\/\/taxne.com\/?page_id=2129"},"modified":"2025-09-10T09:05:04","modified_gmt":"2025-09-10T09:05:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/taxne.com\/ms\/soalan\/","title":{"rendered":"Soalan Lazim"},"content":{"rendered":"

PENGHANTARAN<\/strong><\/h1>\n\n\n\n

APA STATUS PESANAN SAYA?<\/strong><\/h3>\n\n\n\n

Setelah anda membuat pesanan, kami akan menghantar e-mel pengesahan kepada anda untuk menjejaki status pesanan anda. Setelah pesanan anda dihantar, kami akan menghantar e-mel lain kepada anda bersama pautan untuk menjejaki pesanan anda. Atau, anda boleh menjejaki status pesanan anda dari bahagian "sejarah pesanan" anda pada halaman akaun anda di tapak web.<\/p>\n\n\n\n

ADAKAH ANDA MELAKUKAN PENGHANTARAN HARI YANG SAMA?<\/strong><\/h3>\n\n\n\n

Kami melakukan penghantaran pada hari yang sama dengan syarat anda membuat pesanan sebelum jam 12 tengah hari pada hari tersebut.<\/p>\n\n\n\n

DI MANA ANDA MENGHANTAR?<\/strong><\/h3>\n\n\n\n

Kami membuat penghantaran di Amerika Syarikat, Kanada, Australia, Perancis, UK dan Jerman. Untuk penghantaran ke luar negara ini, sila hubungi sokongan pelanggan kami melalui borang hubungi kami.<\/p>\n\n\n\n

PESANAN SAYA TELAH DIKEMBALIKAN KE ASAL (RTO). APA MAKSUDNYA?<\/strong><\/h3>\n\n\n\n

Penghantaran ditunjukkan sebagai RTO (dipulangkan ke asal) di bawah keadaan berikut:
\u2013 Penghantaran telah dicuba lebih daripada sekali tetapi ia tidak dapat dihantar kerana alamat yang salah atau tiada sesiapa yang hadir di alamat yang diberikan
\u2013 Alamat tidak dapat ditemui kerana sama ada ia tidak lengkap atau kod pin salah
\u2013 Anda atau seseorang di alamat penghantaran anda enggan menerima pesanan itu

Dalam keadaan ini, pasukan sokongan pelanggan kami akan cuba menghubungi anda melalui nombor telefon berdaftar anda. Jika tiada respons pada nombor itu atau ia tidak dapat dicapai, maka pakej dikembalikan ke asal.<\/p>\n\n\n\n

BERAPA LAMA AKAN MENGHANTAR PESANAN SAYA?<\/strong><\/h3>\n\n\n\n

Masa penghantaran mungkin berbeza bergantung pada lokasi penghantaran serta jenis produk yang anda pesan.
Biasanya, sebaik sahaja anda membuat pesanan anda, ia biasanya mengambil masa 24 hingga 36 jam untuk memproses dan menandakannya sedia untuk penghantaran.<\/p>\n\n\n\n

PESANAN<\/strong><\/h2>\n\n\n\n

BOLEHKAH SAYA TUKAR ORDER SAYA?<\/strong><\/h3>\n\n\n\n

Kami hanya boleh menukar pesanan yang belum diproses untuk penghantaran.

Untuk membuat perubahan pada pesanan anda, sila hubungi sokongan dengan menyerahkan permintaan anda melalui borang "hubungi kami".<\/p>\n\n\n\n

BAGAIMANA SAYA MEMBATALKAN ORDER SAYA?<\/strong><\/h3>\n\n\n\n

Jika anda ingin membatalkan pesanan anda, anda boleh menghantar e-mel atau menghubungi sokongan pelanggan.<\/p>\n\n\n\n

BAGAIMANAKAH SAYA TAMBAH ATAU KELUARKAN PRODUK SELEPAS MEMBUAT ORDER SAYA?<\/strong><\/h3>\n\n\n\n

Sebaik sahaja anda membuat pesanan anda, anda tidak akan dapat membuat pengubahsuaian di tapak web.
Sila hubungi pasukan sokongan pelanggan kami melalui borang 'hubungi kami' untuk sebarang pengubahsuaian pesanan.<\/p>\n\n\n\n

BAGAIMANAKAH SAYA MENJEJAK KEMAJUAN SATU PESANAN?<\/strong><\/h3>\n\n\n\n

Setelah pesanan anda dihantar, anda akan menerima e-mel dan pemberitahuan Teks dengan butiran pesanan. Anda boleh menjejaki penghantaran dengan mengklik pada pautan yang diberikan dalam e-mel.<\/p>\n\n\n\n

Bolehkah saya menukar alamat penghantaran saya selepas saya membuat pesanan?<\/p>\n\n\n\n

Jika pesanan anda belum dihantar lagi, maka kami boleh menghantar ke alamat lain mengikut permintaan anda. Untuk mengetahui lebih lanjut, anda boleh menghubungi kami melalui borang 'hubungi kami'.<\/p>\n\n\n\n

PEMBAYARAN<\/strong><\/h2>\n\n\n\n

APAKAH KAEDAH PEMBAYARAN YANG ANDA TERIMA?<\/h3>\n\n\n\n

Anda boleh membeli di laman web kami menggunakan debit, kad kredit, perbankan bersih atau UPI.

Selain itu, kami menyokong Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm dan dompet lain.

Anda boleh memilih kaedah pembayaran ini semasa pembayaran.<\/p>\n\n\n\n

BAGAIMANAKAH SAYA BAYAR DENGAN CARA CASH ON DELIVERY (COD)?<\/strong><\/h3>\n\n\n\n

Pembayaran melalui pilihan COD adalah mudah. Ikuti sahaja langkah mudah ini:
Dalam laman web, pilih produk yang anda perlu beli, tambahkannya ke troli anda dan kemudian dalam halaman Pembayaran & Semakan Pesanan, pilih Tunai semasa Penghantaran (COD) sebagai kaedah pembayaran anda dan klik butang 'PEMBELIAN LENGKAP'.
Setelah kelulusan selesai, pesanan anda akan dihantar.
Sebaik sahaja ejen kurier menghantar pesanan, anda perlu membayar amaun pesanan lengkap kepadanya secara tunai.<\/p>\n\n\n\n

ADAKAH SELAMAT MENGGUNAKAN KAD KREDIT\/DEBIT SAYA DI LAMAN WEB INI?<\/strong><\/h3>\n\n\n\n

Kami menggunakan perkhidmatan pemprosesan pembayaran pihak ketiga untuk memproses semua transaksi pembayaran kad kredit\/debit. Pengantara pembayaran ini mematuhi PCI, iaitu tahap standard pensijilan yang paling ketat yang memastikan semua data pemegang kad disimpan, diproses dan dihantar dengan selamat menggunakan teknologi penyulitan standard industri.<\/p>\n\n\n\n

MATAWANG MANAKAH SAYA AKAN DIKENAKAN?<\/strong><\/h3>\n\n\n\n

Pada masa ini kami hanya menyokong mata wang berikut untuk mengecaj pelanggan kami dalam mata wang tempatan mereka: USD, CAD dan EUR.
Jika kad kredit atau debit anda menggunakan mata wang lain, maka anda akan dicaj dalam USD, CAD atau EUR, bergantung pada tapak web yang anda kunjungi. Bank anda mungkin menggunakan kadar penukaran yang sepadan bagi mata wang yang anda pilih mengikut dasar mereka. Sila semak dengan bank anda untuk caj yang tepat.<\/p>\n\n\n\n

ADA APA-APA KOS TERSEMBUNYI?<\/strong><\/h3>\n\n\n\n

Tiada kos tersembunyi atau caj penghantaran tambahan. Jumlah harga yang dinyatakan pada halaman produk di sebelah gambar adalah harga akhir. Apa yang anda lihat ialah apa yang anda bayar.<\/p>\n\n\n\n

PULANGAN & PERTUKARAN<\/strong><\/h2>\n\n\n\n

ADAKAH ANDA MENERIMA PULANGAN?<\/strong><\/h3>\n\n\n\n

Ya, kami menerima pemulangan tertakluk kepada pemenuhan syarat berikut:

\u2013 Item tersebut mestilah telah dijual di kedai dalam talian kami
\u2013 Item itu tidak sepatutnya digunakan dalam apa jua cara
\u2013 Item harus mempunyai pembungkusan asalnya dengan semua tag dan lain-lain.
\u2013 Permintaan pemulangan atau pertukaran dibuat dalam tempoh 7 hari selepas penghantaran.

Untuk meminta pemulangan, sila hubungi sokongan dengan menyerahkan permintaan anda melalui borang "hubungi kami". Seorang ahli kakitangan sokongan kami akan bertindak balas secepat mungkin.<\/p>\n\n\n\n

BOLEHKAH SAYA TUKAR ITEM?<\/strong><\/h3>\n\n\n\n

Kami menerima pertukaran dan ia mengikut syarat yang sama seperti pemulangan.

\u2013 Item tersebut mestilah telah dijual di kedai dalam talian kami
\u2013 Item itu tidak sepatutnya digunakan dalam apa jua cara
\u2013 Item harus ada dalam pembungkusan asalnya dengan semua tag dll.
\u2013 Permintaan pemulangan atau pertukaran dibuat dalam tempoh 30 hari selepas penghantaran

Untuk meminta pertukaran, sila serahkan permintaan anda melalui borang "hubungi kami". Seorang ahli kakitangan sokongan kami akan bertindak balas secepat mungkin.<\/p>\n\n\n\n

BAGAIMANA SAYA MEMBUAT PULANGAN?<\/strong><\/h3>\n\n\n\n

Kami hanya menyediakan Pertukaran item mengikut Polisi pertukaran kami. Sebelum membuat pesanan, kami mencadangkan anda membaca polisi penghantaran dan pemulangan\/pertukaran kami.<\/p>\n\n\n\n

BILA ANDA AKAN MENGAMBIL PESANAN PEMULANGAN SAYA?<\/strong><\/h3>\n\n\n\n

Kami mengutamakan pemenuhan dan operasi kami untuk menyampaikan produk yang pelanggan kami perlukan kerana mereka terus tinggal di rumah. Kami akan memberitahu anda apabila kami boleh menjadualkan pilihan balik. Kami menghargai kesabaran anda dalam hal ini.<\/p>\n\n\n\n

ADAKAH PEMULANGAN PERCUMA?<\/strong><\/h3>\n\n\n\n

Ya, untuk butiran lanjut sila baca polisi pemulangan & pertukaran kami. Atau Sila hubungi ejen sokongan kami melalui e-mel atau hubungi kami borang untuk maklumat lanjut.<\/p>\n\n\n\n

UMUM<\/h2>\n\n\n\n

ADAKAH ANDA MEMPUNYAI KEDAI FIZIKAL?<\/strong><\/h3>\n\n\n\n

Pada masa ini kami tidak mempunyai sebarang kedai fizikal di bawah nama jenama kami. Walau bagaimanapun, kami mempunyai beberapa pengedar di Eropah, AS, Kanada dan India.
Senarai penuh kedai yang menjual semula produk kami boleh didapati pada peta pengesan kedai kami.<\/p>\n\n\n\n

ADAKAH ANDA MENAWARKAN PROGRAM RUJUKAN? BAGAIMANAKAH IA BERFUNGSI?<\/strong><\/h3>\n\n\n\n

Kami telah mencipta program rujukan untuk mengucapkan terima kasih kepada pelanggan kami kerana merujuk rakan dan keluarga mereka.
Untuk maklumat lanjut, sila rujuk terma & syarat program rujukan kami.<\/p>\n\n\n\n

ADA WARANTI?<\/strong><\/h3>\n\n\n\n

Kami menjamin mana-mana produk kami yang dibuat oleh kami dan dijual melalui kedai dalam talian kami adalah bebas daripada kecacatan.<\/p>\n\n\n\n

BAGAIMANAKAH SAYA MENGHUBUNGI PERKHIDMATAN PELANGGAN?<\/strong><\/h3>\n\n\n\n

Pasukan perkhidmatan pelanggan kami tersedia sepanjang minggu, semua tujuh hari dari 8 pagi hingga 6 petang. Anda boleh menghubungi kami melalui e-mel.<\/p>\n\n\n\n

BOLEHKAH SAYA MENGGUNAKAN BERGANDA KUPON PADA URUSAN YANG SAMA?<\/strong><\/h3>\n\n\n\n

Hanya satu kupon boleh digunakan pada satu transaksi atau troli. Walau bagaimanapun, anda boleh menambah berbilang item pada satu troli untuk menggunakan satu kupon dan mendapatkan diskaun.<\/p>","protected":false},"excerpt":{"rendered":"

SHIPPING WHAT IS THE STATUS OF MY ORDER? Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2129","page","type-page","status-publish","hentry"],"yoast_head":"\nHerbal Soap FAQs | Shipping, Ingredients & Usage Questions | Taxne<\/title>\n<meta name=\"description\" content=\"Find quick answers to your questions about Taxne herbal soaps. 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